Help%20Desk%20Management

Help Desk Management

Transform your workflow with a cutting edge platform built for modern IT.

Refresh Your Help Desk Process

When everyone depends on you to fix things (often at the drop of a hat), it can be difficult coming up with a consistent workflow and sticking to it – not to mention having records for your help desk that show exactly what was done, when and by whom.

How can you optimize your help desk?

Establish a help desk system that works for everyone with our data-centric technology solutions. Dude Solutions’ Help Desk gives you the power and tools to streamline your workflow from task request to completion. You’ll know what tickets are open, what is completed and be able to use this data to justify resources to management. With our help desk solution, you’ll also have detailed information about each of your technology assets, easily accessible on your mobile phone so you get answers as soon as you need them.

Help Desk empowers your team to maximize their time and effectiveness, so you can get back to doing what you do best: Helping people.


KEY BENEFITS

  • Productivity – Automatically route and assign incidents to appropriate staff with email notification
  • Visibility – Online request portal for everyone in your organization, ensuring nothing falls through the cracks, with email updates on request status
  • Budget & Reporting – Track staff labor costs and work completion to justify budgeting and planning decisions
  • Monitoring – Generates configurable reports and detailed, interactive dashboard graphs

We now support approximately 4,000 computers. I’m down a full-time technician, yet we’re handling the workload seamlessly.

Dana LighthallDesktop Support Manager for Kirkwood Community College

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