Success Stories

With a high volume of technicians and customers to manage, the county’s prior pen-and-paper approach had taken them as far as it could. Processes weren’t as efficient as they needed to be, and

Legacy system that required the use of phone, email and fax for paper- based work orders

Maintaining maintenance, housekeeping and grounds work within a paper-based system

Using a legacy system for work order management that lacked reporting capabilities

Tracking 70 buildings and energy use in each

Rancho Water’s meter replacement criteria is currently dictated by Administrative Code and uses standard age and consumption values to determine when to perform water meter replacements. In Rancho

PBV was using an outdated, paper-based system that took up a large amount of man-hours, while making it difficult to be efficient when executing work orders. There was no way to utilize information to

Moving away from paper processes and getting the data they need to justify decisions and resource needs

Old maintenance software was difficult to use and customer support cost extra

Clark Retirement Community’s previous system for maintenance and work order management provided zero transparency and no data on the company’s daily work outcomes.

The city’s facility operations were being documented with spreadsheets, a server-based system and emails, leading to inefficiencies with workflow and a tedious work order process.

The inefficiencies of their previous permit tracking process caused a backlog that resulted in frustrated customers and staff. Getting out from under that load and making sure it didn’t happen again