Implementation

A proven process and dedicated team

For nearly 20 years, we have been working side by side with our clients (12,000+ of them) through implementations of all shapes and sizes. One thing we have found to be true: Having a proven process makes all the difference.

From our dedicated Implementation Services team to our 3-step implementation process, we will take the goals of your organization and craft a CMMS software implementation that fits your and your team’s needs. And we'll be beside you every step of the way with the virtual and hands-on training you need to have a successful, timely implementation.

Our 3-Step Implementation Process

Step 1: Planning

Step 2: Onboarding

Step 3: Go Live!

3 Steps to Success

Driven by your goals and timeline

It's our goal to get you up and running quickly and confidently – with a system that is set up to help you reach operational excellence and a passionate team behind you with the resources you need.

Planning

This includes an orientation meeting to define roles, identify critical business goals and map out your implementation process. We may also begin initial data collection and review in this stage.
Onboarding

Now, implementation begins with product training through interactive classes, online help content, 1:1 consultative sessions and support as you need it to build your account (and even soft launch it).
You're Live!

Start using your product to reach your goals, while we ensure all key milestones have been executed and continue to offer ongoing support and training. You and your team will have continual access to unlimited interactive online classes, as well as a project collaboration tool for implementation management.

IMPLEMENTATION TEAM

Your trusted implementation team

We’re passionate about your success, which is why we have a team of experts to walk through the implementation process with you.

Project Manager

Your project coordinator will work alongside you at a project management level to ensure milestones are met and your overall project is successful.

Implementation Specialist

Your remote resource will provide 1:1 guidance and support to ensure you and your team learn the product and set up your account properly while applying best practices.

Consultant

Your subject matter expert who helps deliver virtual or on-site consultations if you choose to fast-track implementation with our professional services.

Training Team

Your interactive class trainers will train you on different features within your product(s) and best practices for building and managing your account.

See what services can help you get the most out of your software

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Success Story

We work efficiently, so you can, too

“What our Dude consultant did in one week, I had anticipated a month. His knowledge of the system and ways to implement were critical in getting a quick turnaround.”

Bill Hoff

Director of Facilities New York State

JMA Wireless

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