TECHNOLOGY ESSENTIALS

Deliver superior service with the workforce and budget you have

Our end-to-end IT support and inventory management solution boosts efficiency and visibility that save your team time, and speed issues to resolution for your clients.

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Technology Essentials Help Desk dashboard showing open tickets.

Connect the dots for full operational efficiency

Eliminate blind spots and unlock optimized workflows

Dramatically improve your IT ticketing system — including time-to-resolution
Communicate decisions via data for better forecasting and budgeting

Lower technology and support costs while boosting overall data security
Create smarter workflows, with better visibility, that maximize resources

Empowered staff, satisfied clients

Technology Essentials streamlines workflows and maps inventory to tickets, empowering your team to resolve issues with speed and accuracy — despite staff size or distribution.

Technology Essentials Help Desk showing inventory mapped to tickets.

Resilient, can-do operations

“We now support approximately 4,000 computers. I’m down a full-time technician, yet we’re handling the workload seamlessly.”

Dana Lighthall

Desktop Support Manager

Kirkwood Community College

Technology Essentials can-do operations.

Insights you need to prove and make decisions

Access dashboards and reports that help you separate priorities from noise, and help you prove your case — from workforce to asset investment.

View of dashboards and reports in Technology Essentials.

PRODUCT FEATURES

Track every resource with ease and kick off continual improvement

IT & Workflow Automation with Technology Essentials: Help Desk™ and Insight™

Unburden your team and resolve issues faster with automated workflows, ticketing and agentless discovery.
Ticketing

Capture all the info you need to increase accountability and spot the gaps in quality service, all within a single prioritized ticketing system.
Tracking

Better track everything from work queues to where your support calls come from to asset inventory; access the insights that lead to improvement.
Data Storage & Analysis

Leverage insights from discovery and inventory to spot cost-saving opportunities, potential security issues, and support for repair vs. replace decisions.
Budget Management

Stand ready to make decisions quickly and confidently, leveraging central dashboards that surface valuable work, status and labor distribution data.